InfraResolution Bench

Case Explorer

Strategic account sees repeated short degradations

No single incident breached SLA thresholds, but several short degradations hit a strategic account shortly before renewal.

Evidence Packet

CRM Record

Account: Nimbus Health AI

Tier: strategic

Plan: Committed-900

Billing Owner: revops@prime.example

SLA Tier: premium-covered-service

Strategic renewal closes this week.; Customer has raised reliability concerns multiple times this month.

Billing Record

Plan: Committed-900

Invoice Preview: $76,500

Credits Applied: $0

Burst GPU Hours: 0

No invoice anomaly; commercial sensitivity is relationship-driven.

Usage & Telemetry

Window: 2026-03-01 to 2026-03-31

GPU Hours: 886

Meter Status: healthy

Three short degradations caused slower job start times and retries across the month, but no single event exceeded 10 minutes.

Anomalies: Job queue latency spiked during three separate windows.

Incident Record

Status: resolved

Service: managed-training-api

Duration: 9m

Customer Visible: Yes

Jobs started slowly during multiple short windows.

Repeated regional capacity shortfalls caused minor degradations but no single breach event.

Customer Note

None of the incidents were huge on their own, but the repeated instability is hurting trust as we finalize renewal.

Policy Snippet

Repeated short degradations that do not trigger a formal SLA breach may still be escalated for account-level goodwill review.

Ground Truth

issue_type: incident_impact_reviewroot_cause: capacity_shortfallcustomer_impact: degraded_performancecontractual_applicability: goodwill_credit_optionaldiscrepancy_detected: falserecommended_owner: shared_revops_engineeringrecommended_action: hold_for_engineering_reviewneeds_human_review: trueconfidence: mediumadjudication_notes: ["This is a review-needed case because repeated pain and renewal timing matter even without a formal breach."]reference_customer_note: We confirmed repeated short periods of degraded performance this month. While no single incident triggered an automatic SLA credit, we are reviewing the pattern internally with the account team before we respond with next steps.reference_internal_note: Owner: shared_revops_engineering. Action: hold_for_engineering_review due to repeated capacity_shortfall-driven degradations, strategic account context, and renewal in 5 days.