InfraResolution Bench

Case Explorer

Planned maintenance causes temporary unavailability

Customer experienced unavailability during a planned maintenance window that is excluded from service credits.

Evidence Packet

CRM Record

Account: Vector Harbor

Tier: enterprise

Plan: Committed-80

Billing Owner: revops@prime.example

SLA Tier: standard-covered-service

Maintenance notices are delivered by email and status page.

Billing Record

Plan: Committed-80

Invoice Preview: $6,400

Credits Applied: $0

Burst GPU Hours: 0

No commercial billing variance.

Usage & Telemetry

Window: 2026-03-01 to 2026-03-31

GPU Hours: 74

Meter Status: healthy

Usage stopped during the planned maintenance window and resumed immediately after.

Incident Record

Status: planned_maintenance

Service: managed-training-api

Duration: 42m

Customer Visible: Yes

Training API unavailable during a planned maintenance window.

Planned control-plane maintenance temporarily paused new job submissions.

Customer Note

Our run queue was unavailable during the maintenance window and we want to know whether credits apply.

Policy Snippet

Scheduled maintenance windows announced in advance are excluded from SLA service credits.

Ground Truth

issue_type: policy_applicability_reviewroot_cause: scheduled_maintenancecustomer_impact: outagecontractual_applicability: sla_excluded_scheduled_maintenancediscrepancy_detected: falserecommended_owner: engineering_ownerrecommended_action: send_explanation_onlyneeds_human_review: falseconfidence: highadjudication_notes: ["The impact is real, but maintenance exclusion controls the commercial outcome."]reference_customer_note: The interruption occurred during a planned maintenance window that was excluded from SLA credits under your contract, so no service credit applies. We can still share the maintenance summary and timing.reference_internal_note: Owner: engineering_owner. Action: send_explanation_only because this is scheduled_maintenance with contractual exclusion and no system discrepancy.