InfraResolution Bench

Case Explorer

Covered outage exceeds service-credit threshold

A covered service had a customer-visible outage lasting 50 minutes, which exceeds the flat-credit threshold in the contract.

Evidence Packet

CRM Record

Account: Aurora AI

Tier: enterprise

Plan: Committed-300

Billing Owner: finance@prime.example

SLA Tier: premium-covered-service

Premium SLA addendum signed.; Flat service credit applies to covered outages over 30 minutes.

Billing Record

Plan: Committed-300

Invoice Preview: $24,200

Credits Applied: $0

Burst GPU Hours: 0

No pricing anomalies detected.

Usage & Telemetry

Window: 2026-03-01 to 2026-03-31

GPU Hours: 287

Meter Status: healthy

Usage levels were normal outside the outage window.

Incident Record

Status: resolved

Service: managed-training-api

Duration: 50m

Customer Visible: Yes

Managed training jobs were unavailable for 50 minutes.

Regional capacity shortfall caused a 50-minute outage before workload was rebalanced.

Customer Note

We had a complete outage on the covered training endpoint for almost an hour. Please confirm what applies commercially.

Policy Snippet

Covered outages longer than 30 minutes on the managed training service receive a flat service credit.

Ground Truth

issue_type: incident_impact_reviewroot_cause: capacity_shortfallcustomer_impact: outagecontractual_applicability: credit_duediscrepancy_detected: falserecommended_owner: shared_revops_engineeringrecommended_action: send_explanation_onlyneeds_human_review: falseconfidence: highadjudication_notes: ["This is a clean incident review with a covered outage above the policy threshold.","The case is not ambiguous and does not require extra human triage in v1."]reference_customer_note: We confirmed a covered 50-minute outage on the managed training service, which qualifies for the contract’s flat service credit. We will communicate the credit application and incident summary.reference_internal_note: Owner: shared_revops_engineering. Action: send_explanation_only because incident evidence is clean, root cause is capacity_shortfall, and contractual outcome is credit_due.