Case Explorer
Lower invoice explained by rollover credits
Customer expected a higher invoice, but prepaid rollover credits reduced the billed amount.
Evidence Packet
CRM Record
Account: Mariner Research
Tier: enterprise
Plan: Prepaid-Quarterly
Billing Owner: revops@prime.example
SLA Tier: enterprise-standard
Unused prepaid credits roll forward within the active term.
Billing Record
Plan: Prepaid-Quarterly
Invoice Preview: $2,100
Credits Applied: $1,650
Burst GPU Hours: 0
Rollover credit balance applied before new charges.
Usage & Telemetry
Window: 2026-03-01 to 2026-03-31
GPU Hours: 73
Meter Status: healthy
Usage is lower than the committed quarterly average and there were no service anomalies.
Customer Note
Our invoice came in lower than we expected and we want to understand what offset the charges.
Policy Snippet
Unused prepaid credits may roll forward within the active term and are automatically consumed before new invoice charges are applied.
Ground Truth
issue_type: policy_applicability_reviewroot_cause: unknown_root_causecustomer_impact: invoice_confusioncontractual_applicability: not_an_sla_casediscrepancy_detected: falserecommended_owner: revops_ownerrecommended_action: send_explanation_onlyneeds_human_review: falseconfidence: highadjudication_notes: ["The invoice is lower for an expected commercial reason and does not need correction."]reference_customer_note: Your invoice was reduced because rollover prepaid credits from the current term were automatically applied before new charges. We do not see a billing discrepancy or service issue in this case.reference_internal_note: Owner: revops_owner. Action: send_explanation_only because rollover credits explain the low invoice and there is no discrepancy.